Shipping policy
Cozee Shipping Policy
Last updated: 20 September 2026
At Cozee, we want your order to reach you safely and as quickly as possible.
This Shipping Policy explains how we process, dispatch and deliver Cozee orders within Australia.
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1. Order Processing
Once your order has been successfully placed and payment has been received, our team will begin preparing your order for dispatch.
Orders are generally processed within 1–3 business days.
Business days are Monday to Friday and exclude Australian public holidays.
During busy periods, promotions, product launches or periods of unusually high order volume, processing may take slightly longer.
We will always aim to get your order on its way as quickly as possible.
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2. Delivery Times
Estimated delivery times begin once your order has been dispatched.
Standard Shipping
Estimated delivery:
3–8 business days
Express Shipping
Estimated delivery:
1–4 business days
Delivery times are estimates only and are not guaranteed unless expressly stated otherwise at checkout.
Delivery times may vary depending on your location, the delivery provider, public holidays, weather, transport conditions and other circumstances outside our reasonable control.
Remote and regional areas may require additional delivery time.
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3. Shipping Costs
Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping costs may vary depending on:
* Your delivery location;
* Shipping method selected;
* Order size or weight; and
* Any promotional shipping offer available at the time of purchase.
If Cozee offers free shipping during a promotion, the conditions of that offer will be displayed on our website.
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4. Where We Ship
Cozee currently ships to Australian delivery addresses.
This may include:
* Residential addresses;
* Business addresses;
* Parcel collection locations; and
* Other eligible Australian delivery addresses supported by our shipping providers.
Some remote locations or restricted delivery areas may have limited shipping options or longer delivery times.
If international shipping becomes available, the applicable countries, shipping rates and delivery estimates will be displayed at checkout.
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5. Tracking Your Order
Where tracking is available, you will receive tracking information once your order has been dispatched.
Tracking information may take some time to become active after your parcel has been collected or scanned by the delivery provider.
You can use the tracking information provided to monitor the progress of your delivery.
Please allow reasonable time for tracking updates, particularly during weekends, public holidays and periods of high parcel volumes.
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6. Delivery Delays
While we work with delivery providers to get your order to you as quickly as possible, delivery times can sometimes be affected by circumstances outside Cozee’s control.
These may include:
* Severe weather;
* Natural disasters;
* Transport disruptions;
* Public holidays;
* High parcel volumes;
* Courier or postal delays;
* Incorrect or incomplete delivery information;
* Remote-area delivery;
* Operational issues with delivery providers; or
* Other unforeseen circumstances.
If your order is delayed, please check your tracking information first.
If the tracking information has not updated for an extended period or your parcel appears to be missing, please contact us and we will assist where possible.
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7. Incorrect Delivery Information
Customers are responsible for providing an accurate and complete delivery address at checkout.
Please carefully check your:
* Name;
* Street address;
* Suburb;
* State;
* Postcode; and
* Contact information.
If an order has been dispatched to an incorrect address supplied by the customer, additional shipping charges may apply if the parcel needs to be redirected or resent.
If you notice an incorrect address immediately after placing your order, please contact us as soon as possible.
We will do our best to update the address before the order is dispatched, but we cannot guarantee that changes can be made once an order has entered the fulfilment or shipping process.
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8. Missed Deliveries
If nobody is available to receive your parcel, the delivery provider may:
* Leave the parcel in a safe location;
* Leave a collection notice;
* Redirect the parcel to a nearby collection point; or
* Attempt delivery again.
These options are determined by the delivery provider and may vary depending on the delivery address and shipping service.
Please follow the instructions provided by your delivery provider if a delivery attempt is unsuccessful.
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9. Parcel Collection & Collection Points
Where supported by the selected delivery provider, customers may be able to have their order delivered to an eligible parcel collection point or other authorised collection location.
Customers are responsible for collecting parcels within the timeframe specified by the delivery provider.
If a parcel is returned to Cozee because it was not collected, additional shipping charges may apply if the parcel needs to be sent again.
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10. Lost Parcels
If your parcel appears to have been lost during delivery, please contact us.
We may ask you to provide:
* Your order number;
* Your name;
* Your delivery address; and
* Any relevant tracking information.
Where appropriate, Cozee may contact the delivery provider to investigate the shipment.
If a parcel is confirmed as lost and the circumstances require a remedy under Australian Consumer Law, Cozee will provide the applicable remedy.
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11. Damaged Parcels
If your order arrives damaged, please contact us as soon as reasonably possible.
Please provide:
* Your order number;
* A description of the damage;
* Clear photographs of the product; and
* Photographs of the packaging where possible.
This information may help us investigate what happened and resolve the issue more quickly.
If the product has been damaged during delivery and you are entitled to a remedy under Australian Consumer Law, we will work with you to provide the appropriate solution.
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12. Incorrect or Missing Items
If you receive an item that is different from what you ordered, or an item is missing from your order, please contact us as soon as possible.
Please provide your order number and details of the issue.
We will investigate the order and work with you to resolve the issue.
Where Cozee has made an error, we will arrange an appropriate solution.
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13. Split Shipments
In some circumstances, products from the same order may be shipped separately.
If this occurs, you may receive more than one tracking number or your items may arrive at different times.
You will not be charged additional shipping simply because Cozee has chosen to split an order into multiple shipments, unless otherwise agreed with you.
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14. Delivery Estimates
Delivery estimates provided by Cozee or our shipping providers are estimates only.
They are not a guarantee of delivery on a specific date.
We cannot guarantee that an order will arrive by a particular date unless we have expressly confirmed a guaranteed delivery service.
If you require an order for a specific event or date, we recommend allowing additional time for potential delivery delays.
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15. Public Holidays & Busy Periods
Orders may take longer to process or deliver during:
* Australian public holidays;
* Christmas and New Year periods;
* Major sales events;
* Promotional periods;
* Product launches; and
* Other periods of unusually high demand.
We will make reasonable efforts to communicate significant delays where possible.
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16. Customs & International Orders
If Cozee offers international shipping in the future, international customers may be responsible for customs duties, taxes, import fees or other charges imposed by the destination country.
These charges are generally outside Cozee’s control.
Customers are responsible for ensuring that products can legally be imported into their country.
Any international shipping conditions will be displayed at checkout where applicable.
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17. Shipping & Australian Consumer Law
Nothing in this Shipping Policy is intended to exclude, restrict or modify your rights under the Australian Consumer Law.
If an order is not delivered or a product is damaged, faulty or otherwise fails to meet applicable consumer guarantees, you may have rights to a remedy depending on the circumstances.
Our shipping arrangements do not remove or limit any rights you have under Australian Consumer Law.
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18. Contact Us
If you have questions about your delivery or need help with an order, please contact the Cozee team.
Cozee
Email: [INSERT YOUR CUSTOMER SERVICE EMAIL]
Website: [INSERT YOUR WEBSITE]
When contacting us about an order, please include your order number so we can assist you as quickly as possible.
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Our Goal
We want your Cozee order to arrive safely, securely and without unnecessary delays.
If something goes wrong with your delivery, please get in touch and we’ll do our best to help.
Relax. Unwind. Get Cozee.